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QUESTIONS

Find answers to common questions or contact us for more help

General Questions

What does Changyi Model specialize in?

Changyi Model specializes in advanced manufacturing services including CNC machining, 3D printing (SLA & nylon sintering), rapid prototyping, sheet metal processing, plastic part manufacturing, and fixture & jig production.

How long has Changyi Model been in the manufacturing industry?

Our manufacturing roots date back to 2008. With over 15 years of experience, we have supported customers across multiple industries with reliable and high-precision solutions.

What industries do you serve?

We serve a wide range of industries including automotive, medical devices, consumer electronics, industrial equipment, robotics, and general product development.

Do you work with international customers?

Yes. We work with clients globally, including the UK, Europe, North America, and Asia, providing professional communication and international shipping support.

Is Changyi Model a manufacturer or a trading company?

Changyi Model is a direct manufacturer with in-house production facilities, equipment, and engineering teams. We do not outsource core processes.

Sales Questions

How can I request a quotation?

You can submit your RFQ by uploading drawings or 3D files through our website, or by contacting our sales team directly via email.

How long does it take to receive a quotation?

We typically provide quotations within 24 hours. For simple parts, quotations may be issued even faster.

What file formats do you accept?

We accept common formats such as STEP, STP, IGES, STL, DWG, and PDF drawings.

Is there a minimum order quantity (MOQ)?

No. We support everything from single prototypes to low- and medium-volume production runs.

Do you offer DFM suggestions during quotation?

Yes. Our engineering team provides free DFM analysis to help optimize your design for manufacturability, cost, and performance.

After Purchase Questions

How do you ensure product quality?

We follow strict quality control procedures and are certified to ISO 9001, ISO 13485, IATF 16949, and ISO 14001 standards. All parts are inspected according to customer requirements.

What is your typical lead time?

Lead time depends on part complexity and quantity. For urgent projects, we can deliver parts in as fast as 3 days.

How are parts packaged for shipping?

All parts are securely packed using protective materials to prevent damage during international transportation.

What happens if there is a quality issue?

If any quality issue is identified, our team will respond immediately and provide solutions such as rework, replacement, or corrective action based on the situation.

Do you provide post-processing and finishing services?

Yes. We offer various post-processing options including surface finishing, polishing, anodizing, painting, and assembly support.

Getting Started Questions

What information do I need to provide to start a project?

You will need to provide 3D files or drawings, material requirements, quantity, surface finish, and any special tolerances or application details.

Can you help if my design is not finalized?

Yes. Our engineers can support early-stage designs with DFM feedback and prototype recommendations.

Do you support urgent or fast-track projects?

Yes. We offer rapid turnaround services for urgent projects, including 1-hour response and fast production options.

How does international shipping work?

We arrange international shipping through reliable logistics partners and can ship using express, air, or sea freight based on your timeline and budget.

How do I communicate during the project?

You will be assigned a dedicated sales or project contact to ensure clear, efficient communication throughout the project lifecycle.

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